Frequently Asked Questions (FAQs)

How much / how long is shipping?
Please see our Shipping page for more details on shipping costs and timeframes.

Do you ship internationally?
We do ship internationally. Rates start at approximately $25.00 for a small padded bag with tracking for Europe, the US and Canada. Actual pricing depends on size, weight of package and destination.

Return / refund policy
If the item is damaged or broken we will replace it for you and will cover the cost of postage. We do accept returns within 14 days of purchase for change of mind but the cost of postage is at the customer's expense.

My item is faulty, what can I do?
We offer a one-year warranty on all electrical items. Simply return the item to us and we will replace it for you. If you are unhappy with any other purchase, please phone us with details of the problem for us to support you.

Where is my order?
Once your order is despatched you will receive an email with your tracking number. Please refer to your tracking number for shipping updates.

We normally try to contact our customers if there's going to be an unforeseen or extended delay with their order. As the doTERRA warehouse is in Melbourne, we are currently experiencing delays on all doTERRA orders - delivery is normally within a week to ten days.

Payments: What payment methods do you accept?
We accept AfterPay, Zip Pay, PayPal and Credit Cards (MasterCard and Visa).

I just paid, what’s next?
You should have received a confirmation email with your order number. Once your items are packaged and a courier booked, you will receive another email with your tracking number. Please click on the tracking number in this email for shipping updates.

Do I need to be home to accept it? What if I’m not at home?
If your item is sent with Australia Post it will be left in your designated safe place. Australia Post customers can designate a safe place for parcels to be left by pre-arrangement with Australia Post. If your parcel has been sent by Courier's Please, a card will be left with instructions on how to organise a redelivery.