How much / how long is shipping?
Please see our Shipping page for more details on shipping costs and timeframes.
Do you ship internationally?
We do ship internationally. Rates start at approximately $25.00 for a small padded bag with tracking for Europe, the US and Canada. Actual pricing depends on size, weight of package and destination.
Return / refund policy
If the item is damaged or broken we will replace it for you and will cover the cost of postage. We do accept returns within 14 days of purchase for change of mind but the cost of postage is at the customer's expense.
My item is faulty, what can I do?
We offer a one-year warranty on all electrical items. Simply return the item to us and we will replace it for you. If you are unhappy with any other purchase, please phone us with details of the problem for us to support you.
Where is my order?
Once your order is despatched you will receive an email with your tracking number. Please refer to your tracking number for shipping updates.
We normally try to contact our customers if there's going to be an unforeseen or extended delay with their order. As the doTERRA warehouse is in Melbourne, we are currently experiencing delays on all doTERRA orders - delivery is normally within a week to ten days.
Payments: What payment methods do you accept?
We accept AfterPay, Zip Pay, PayPal and Credit Cards (MasterCard and Visa).
I just paid, what’s next?
You should have received a confirmation email with your order number. Once your items are packaged and a courier booked, you will receive another email with your tracking number. Please click on the tracking number in this email for shipping updates.
Do I need to be home to accept it? What if I’m not at home?
If your item is sent with Australia Post it will be left in your designated safe place. Australia Post customers can designate a safe place for parcels to be left by pre-arrangement with Australia Post. If your parcel has been sent by Courier's Please, a card will be left with instructions on how to organise a redelivery.
AfterPay is available on our entire doTERRA range and all products across the store! With AfterPay you can show now and pay later with 4 easy installments and no interest.
Step 1: Add products to your cart and go to Checkout.
Step 2: Select "AfterPay" when you check out
Step 3: Log in (if you have an account) or create an Account for free. Approval decision is instant.
Step 4: Buy now, pay later! Your purchase will be broken into installments of 4 equal parts, paid once every two weeks.
What do I need to apply?
Your existing credit or debit card (MasterCard or Visa), you need to be over 18, and you need to live in Australian or New Zealand.
What else do I need to know?
If you don't make a payment, you'll be charged a $10 late payment fee by AfterPay, with a $7 additional late payment fee if still unpaid 7 days later. For full details, see AfterPay's full terms and conditions here.
How much can I spend on AfterPay?
Right now the maximum spend is $1000
I still have more questions, how do I find out more about AfterPay?
Visit the AfterPay.com.au website to learn more about how it works and if you need more detailed information on AfterPay payments.